Shipping & Returns

All Car Audio products that are a custom-built-item and are non-stocked: upon placing your order, your card or Paypal account will be charged.  If you decide after placing your order that you would like to cancel, you will need to contact us via email to cancel your order.  If your custom-built-item has not yet begun to be manufactured you will be charged a 5% processing fee for refunding your payment.  If your speaker has begun to be manufactured, or is finished, but has not shipped, you will be charged a 30% refund fee. If the speaker has already shipped, you will be charged the 30% refund fee plus all applicable return shipping costs.  SSA SUB WOOFERS: Please view their separate warranty policy (below) regarding defective products, or products in need of repair.  PLEASE KEEP ALL PACKAGING MATERIALS!

 

Return Policy | Non Custom Built Items

You may return new, unopened items (non custom-built-items) sold by 1800woofers.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email us, and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return Policy | Custom Built Items

If your custom-built-item has not yet begun to be manufactured you will be charged a 5% processing fee for refunding your payment.  If your speaker has begun to be manufactured, or is finished, but has not shipped, you will be charged a 30% refund fee. If the speaker has already shipped, you will be charged the 30% refund fee plus all applicable return shipping costs. 

Shipping Zones

 

Fixed/Free Shipping Policy

If your item has "Free Shipping" listed next to it....

Free shipping only applies to the U.S. 48 continental** states only!  If you purchase an item (without seeing the disclaimer) and are outside of the free shipping zone, don't worry! We will contact you with additional shipping amount that is required. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!

If for any reason you have a question and would like to contact us, please don't hesitate. We are here to make your purchase a positive e-commerce experience.

**If you do NOT see your area pictured, your area falls under the "additional shippng required" zone

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If your item has "Fixed Shipping Cost" listed next to it....

Fixed Shipping Cost only applies to the U.S. 48 continental** states only!  If you purchase an item (without seeing the disclaimer) and are outside of the fixed shipping zone, don't worry! We will contact you with additional shipping amount that is required. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!

If for any reason you have a question and would like to contact us, please don't hesitate. We are here to make your purchase a positive e-commerce experience.

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We would like to thank all our customers for their continued support and business. We really do appreciate it!